This policy applies to paid project-based programming consulting services offered by Core Harbor Software Consulting Co., Ltd. Digital browsing of this website is free; fees apply only when you sign a statement of work for consulting work.
Business contact
Core Harbor Software Consulting Co., Ltd. · Unified Business Number (UBN): 92944364
Representative: Chao-Ming Wang
info@core-harbor.digital · +886-4-0000-1205
Distance-selling context
Where Taiwan’s Consumer Protection Act applies to distance contracts, consumers may have a seven-day withdrawal period (七日猶豫期) for certain remote purchases. Professional services that have already been performed with your prior consent may be excluded. Specific exceptions are noted in your statement of work.
The seven-day frame and service exceptions below are proposed, pending business confirmation.
Cancellations before work starts
If you cancel a signed project before we begin billable work, we refund any prepaid fees minus documented third-party costs already incurred on your behalf (for example, paid tooling or subcontractor deposits identified in writing).
Withdrawal after work has started
Once discovery or implementation hours listed in the statement of work have been delivered, fees for completed milestones are non-refundable. Remaining prepaid amounts for undelivered milestones may be refunded or credited per the statement of work.
Deposits and scheduling
Deposits reserve calendar capacity. Rescheduling is handled in good faith with at least five business days’ notice. Repeated no-shows may forfeit the deposit as stated in your agreement.
How to request a refund
Email info@core-harbor.digital with your name, project reference, and reason for the request. We respond within ten business days. Approved refunds are returned via the original payment method when feasible.
Disputes
We aim to resolve billing disagreements directly. You may also use consumer dispute mechanisms available in Taiwan where applicable.